Refund policy

RETURN, REFUND & CANCELLATION POLICY

Our Promise, In Plain Words

We make each piece by hand, in small batches, often by a single artisan working over days or weeks. Because of this, we ask you to choose thoughtfully — but we also stand behind every piece we send.

You can request a return or exchange if:

  1. The product arrives damaged, defective, or visibly different in construction from what was ordered
  2. The product does not match the description or photographs on our site in any material way

What we need from you:

Please write to us at achintya.rintu@gmail.com email or message us on WhatsApp at +91 9474704766 within 48-72 hours of delivery, along with clear photos of the issue. This helps us resolve it quickly — and helps us hold our artisans to the standard they deserve to be held to.

Process & Timelines:

  • Cancellation: You may cancel your order within 1 hour of placing it, no questions asked
  • Dispute window: Must be raised within 3 days of delivery
  • Return window: Product must be shipped back within 7 days of delivery, in original condition with the original bill
  • Refunds: Processed within 7-10 working days, directly to your original payment method or bank account, once we receive the returned piece

What we don't accept returns for:

Colour variation due to screen/lighting, or natural design variation that comes from handmade construction — both are explained above, and both are part of what makes your piece one of one.